Your conversations,
decoded.
Echo listens to every call your team makes and turns it into structured signal — Tags, CSAT, QA flags, Hot leads, Customer Journey, Follow Ups and Coaching Moments — automatically.
Six signals from one call.
Every Echo conversation is processed end-to-end. Switch on what you need.
Built for how your team works.
Review by exception, not by volume.
Define the rules that matter — missed verification, unkept commitments, negative closes — and Echo surfaces only the calls that break them. Your team stops sampling and starts fixing.
A live lead radar from your calls.
Echo reads buying intent in the conversation and ranks every opportunity hot, warm or at-risk — so reps follow up on the right account at the right moment, and managers see where the pipeline really sits.
Coaching grounded in real calls.
Every agent gets a scorecard built from their own conversations — strengths, gaps and the exact moments behind them. Feedback stops being opinion and follow-through becomes measurable.
Every customer, end to end.
Echo stitches every call from a customer into one timeline — calls, total time, NPS, stage, sentiment and churn risk — so you always know where a relationship stands.
Every promise, tracked to done.
When an agent commits to a callback or action, Echo captures it and keeps it open until it's done — with the call, agent, customer and deadline attached.
Live in days, not quarters.
Echo works on the calls you already record. No rip-and-replace.
One voice layer, every team.
Hear what your calls are telling you.
See Echo running on your own conversations in a 20-minute demo.
Book a demo